General Terms
- Yara’s Beauty may update policies anytime, and updates take effect immediately.
- Buyers & suppliers using the platform automatically accept the terms.
- Suppliers must publish their own return policies; Yara’s Beauty’s policy prevails in case of conflict.
Order Cancellation
- Buyers can cancel an order before shipping via “Request Refund” or customer service.
- Some suppliers may not allow cancellations before shipping.
- Suppliers must accept/reject cancellation within 3 business days.
Return & Refund Requests
- Buyers must file a return/refund request within 20 days of delivery (unless otherwise agreed).
- If a supplier does not process a refund request within the allowed time, Yara’s Beauty will issue a refund.
- If goods are damaged, suppliers must provide a prepaid return label within 3 business days and refund once tracking shows “in transit.”
Refund Timing
- Unshipped Orders: Refund issued if the supplier fails to process within stated time.
- Shipped Orders: Supplier must process refund requests within 10 business days, or Yara’s Beauty will refund the order.
- Returns in Transit: Supplier refunds within 3 business days or reships within 5 business days upon request.
- Destroyed Packages: Refund within 3 business days or reship within 5 business days if the buyer provides proof.
Incorrect Address
- Buyers must contact the supplier or Yara’s Beauty to update address details.
- If already shipped, buyers must coordinate with the logistics company.
- If delivered to the wrong address, buyers must return at their own cost for a refund or redelivery (with extra shipping fees).
Defective Products
- Buyers must submit photo/video proof of damage or incorrect items.
- Suppliers/Yara’s Beauty have 3 business days to verify proof.
- If valid, suppliers must provide a prepaid return label within 3 business days and issue a refund when tracking shows “in transit.”
- Redelivery must occur within 5 business days unless out of stock.
Logistics Issues
- Wrong Tracking Info: Supplier must correct it within 4 business days, or Yara’s Beauty will issue a refund.
- Tracking Not Updated: If no update for 7+ days, a refund must be issued within 3 business days.
- Delayed Shipping: If transit time exceeds 10+ days beyond estimate and no tracking updates exist, a refund must be issued.
Special Circumstances
- In cases like holidays, bad weather, or COVID-19, buyers should contact Yara’s Beauty for assistance.
- A decision will be made within two weeks.
Dispute Resolution
- If buyers are unsatisfied with the resolution, they must file a dispute with Yara’s Beauty.